Blackboard Support Contact Information
You can now contact Blackboard technical support 24/7 by calling 833-793-4500.
Blackboard also has a technical support website for Alabama Community College System (ACCS) institutions at: https://help.edusupportcenter.com/shplite/accshd/home
To login to Snead State's Blackboard learning management system using a web browser (Google Chrome or Mozilla Firefox):
If the login is successful, you will see the new Ultra Base Navigation (UBN) interface for Blackboard, with a menu down the left side of the page.
If the login is unsuccessful, please verify that you are entering your OneACCS login credentials. Those should be:
If you have changed your OneACCS password, you should use the new password that you created. For more information, or to reset your OneACCS password, please visit: https://snead.edu/student-life/oneaccs/
Ultra Base Navigation Overview
After you login to Blackboard, you will see the new Ultra Base Navigation (UBN) landing page. The menu down the left side of the screen can be used to access the following:
Snead State's courses will continue to use Blackboard's Original Experience design, rather than the new Ultra Experience design, so the courses themselves should appear very similar to how they have in past semesters.
For those using the Blackboard app for students and/or the Blackboard Instructor app on a smartphone or tablet, please note that the apps also support single sign-on process through Ellucian. If you have used the app(s) in the past, you will need to disconnect/logout and then reconnect to Snead State's Blackboard system using the third-party single sign-on. This will open a browser window for the sign in and then return you to the app.
When viewing Blackboard's help documentation and/or videos, be sure to view those for Original Experience course design.